Fayrouza Kids Policies

Shipping & Delivery Policy

We deliver initially to Cairo and Giza, with nationwide shipping available. Delivery times may vary depending on location and external circumstances.

• Orders are processed within 1-2 business days.
• Shipping fees are calculated at checkout.
• The company is not liable for delays caused by transport or circumstances beyond its control.

Cookie Policy / GDPR Compliance

Our website uses cookies to improve user experience, track website performance, and provide personalized content and offers.

• Cookies are small files stored on your device.
• You can disable cookies through your browser settings, but some features may not function properly.
• We comply with GDPR and local data protection laws.

Payment Policy

We provide secure payment methods for all orders placed on our website.

• Accepted methods: Credit/Debit Card, PayPal, and other online payment options listed at checkout.
• Ensure that your payment details are correct and that you are authorized to use the chosen method.
• The company is not responsible for unauthorized transactions made due to incorrect payment information.

FAQ / Help

• Q: How can I track my order?
  A: Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• Q: Can I change my order after placing it?
  A: Changes can be made within 24 hours of placing your order by contacting our support.
• Q: What if a product arrives damaged?
  A: Contact us immediately; we will guide you through the return or replacement process.
• Q: How do I contact customer support?
  A: See our Contact section below for email, WhatsApp, and social media links.